Frequently Asked Questions
🐄 What is Vanetta?
Vanetta is the brand that was born to get your hands dirty without making a sound. We’ve reinvented Galician culinary tradition in a 100% plant-based version. Croquettes, zorza, cachopos… all without animal suffering and 100% plant-based.
🌱 What benefits do Vanetta products offer?
Besides being incredibly delicious, they’re rich in plant-based protein, sustainable, and designed to impress. No boring food here. Real food, with soul and a story. And yes, also suitable for flexi dieters hungry for change.
📦 What is the origin of Vanetta products?
We’re Galician, and it shows. Our cuisine originates in Galicia, with time-honored recipes adapted to modern tastes. We use ingredients like soy, seitan, chickpeas, and a whole lot of plant-based love.
📍 Where can I find Vanetta?
You can buy directly from our online store → vanettafood.com/tienda
And if you prefer in-person shopping, here are all the retail locations where you can find us:
👉 vanettafood.com/puntos-de-venta
💳 Payments and accounts
What payment methods do you accept?
You can pay by card and Bizum. Security guaranteed.
Do I need to create an account to buy?
No. You can buy as a guest if you prefer. But if you create an account, you can view your orders and repeat them without getting your hands dirty again.
Can I see my previous orders?
Yes, if you have an account. Go to vanettafood.com/my-account and log in with your email and password.
📦 Problems with the order
Can I return a product if I don’t like it?
No. Our products are food and perishable, so we can’t accept returns. But if something arrives damaged, we’ll sort it out for you without hesitation. Write to us at hola@vanettafood.com.
What if something arrives spoiled?
Send us an email with your order number and a photo, and we’ll find a quick solution. We want everything to arrive as if it came straight from our bakery.
❄️ About preservation and product
Can Vanetta products be frozen?
Yes, absolutely. Although they arrive refrigerated, if you need to store them longer, you can freeze them without losing flavor or texture. Although resisting the urge to devour them right away…is difficult.
Do they need to be cooked?
Most of our products are cooked in a pan, oven, or fryer. Each pack includes instructions on how to achieve the perfect result. Spoiler alert: it’s easy.
Do they contain gluten?
Some do. We don’t currently offer gluten-free options, so if you have an intolerance, please carefully check the allergens listed on each product.
🛒 Orders and shipments
Where can I buy Vanetta?
Now available in our online store → vanettafood.com/tienda
And also at physical retail locations → vanettafood.com/puntos-de-venta
How much does shipping cost?
Flat shipping of €2.99 to the entire Iberian Peninsula, Andorra, and Portugal (excluding Madeira and the Azores). No surprises. No hidden fees.
Where do you ship to?
For now, we ship to all of mainland Spain with SEUR Frío.
How long will it take for my order to arrive?
We prepare everything with love (and keep it chilled) within 24-48 hours. Delivery usually takes between 2 and 5 business days, depending on the destination.